HQTelecom.com offers a 30-day refund policy on all its products (unless otherwise specified). We will refund for the full cost of the item (minus shipping and handling costs). All refunds will be processed within 10 business days upon:
a) The item is received (refer to address below).
b) There is a copy of the sales invoice receipt included in the returned package.
c) There is an RMA # included in the package (this # is provided from our support team. Please contact us for details).
Full cost of the item will be refunded to buyer provided HQTelecom.com’s opinion the item(s) has not been damaged or altered as result of improper handling by client and/or during shipping. Failure to meet the above refund requirements (a-c), will be subjected to a restocking fee of 30%.
Our return mailing address is:
HQTelecom / Returns
16562 NW 83 PL
Miami Lakes, FL 33016